Refund policy

Welcome to The Spy Store UK and thanks for your interest in our products and services.

If for any reason you find you are not happy with your purchase, please contact our customer service team via the contact us page: Click here to contact us.

Change of Mind Policy

Kindly note that The Spy Store UK does not currently offer returns for change of mind. In alignment with UK law, if there is no issue with the product, you are not entitled to a refund simply for deciding you no longer want it.

How Long Is the Warranty?

The Spy Store UK offers a one-year warranty period from the date your product is purchased.

What Does This Limited Warranty Cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, The Spy Store UK will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What Does This Limited Warranty Not Cover?

This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.

How Does It Work?

If you are experiencing an issue or wish to start a return, you can contact us at support@uk.thespystore.co. Items sent back to us without first requesting a return approval will not be accepted.

Contact The Spy Store UK

To learn more about The Spy Store UK, our products, or our warranty, contact us via email at support@uk.thespystore.co and via our contact page.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the case of a change of mind, the customer is responsible for return shipping costs. 

General Support

For general support enquiries, contact us here.